Frequently Asked Questions
Everything you need to know about shopping with SEGA Shop.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international delivery.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed apparel. To start a return, please visit our online portal with your order number and email address.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically manufactured?
Yes, we partner only with certified manufacturers who adhere to strict fair labor practices and environmental sustainability standards.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery status.